Privacy Policy

Ugradi is committed to protecting your privacy. Your information will be used for your required product or solution, to communicate or contact you. We will only ever pass on your data when it is necessary, e.g. in the case of purchasing a domain name, and to other third parties if required for your website or other product to function. Ugradi will never sell your information for profit-making purposes.

Information we collect:

Ugradi will record basic information by your web browser when you are accessing our website. The information collected is ‘technical’ information and will not contain personal details. Examples of this data as follows could be your browser type/version, geographical location, operating system (OS), referral source, page views, length of visit, website navigation and more. The data we collect can be used for issues that may arise on our website and to access trends, to provide an enhanced browsing experience to our site visitors.

If you fill out any forms on our website or register with us – we will collect some of the following information; which may include:

Location information such as your full address and postcode
Your communication information such as telephone number and email address
Personal information such as your company name, company type and your name

This information may be stored in our CRM, Project Management System, Email system and other related in-house and third-party services. Your personal and company information will be passed onto 123-REG, Namecheap (our domain registrar providers) and Cloudflare.

Entering or signing a contract with Ugradi will require us to collect information, such as:

Full UK Address
Email Address
Telephone Number
Date of Birth
Full Name

We will store this information within our Teamwork Email System, Teamwork Project Management system, Direct Debit Management system and applicable third-party providers.

How we use any information we gather:

This information is required by us, as it will help us provide superior service and for other reasons, which we will list below:

On occasion, we may send you promotional material regarding our products, special offers or provide you with additional information; we believe you would find of interest.
Your information could be used on occasion to contact you concerning marketing research purposes.
Sending invoices, statements, invoice reminders and collecting payments from you.
Using your information to improve our services & products.
We may use your information to help improve your browsing experience with us.

Our control of your Personal Information:

Ugradi will not distribute, sell or lease your personal information to third-party companies; except in the case if you have provided us permission to do so. In some occasions we may share your personal information with third parties if we believe you may find this information interesting. However, if you wish for this not to happen – feel free to contact us on hello@ugradi.co.uk Under the Data Protection Act of 1998, you can request a copy of information on what personal data we hold of you.

Rights you hold:

You hold the right to request information on personal information we hold of you. In the case you may feel that personal data/information we hold of you, has not been processed correctly, you can ask us to erase or edit this information. You can do this by contacting hello@ugradi.co.uk

We reserve the right to change these Terms & Conditions ‘Contract Agreement’ at any time and will automatically apply after 30 days’ notice.

Service Agreement

Website Plans are contracted to a minimum of 24 monthly payments.
After 24 months customers can cancel the contract or roll on
Every 3 years customers get a Free revamp or refresh of their site to keep up with design and web trends
Pay Monthly Packages will be billed on the 1^st of every month

Definition of the terminology used in this document

The terms “Your” or “You” is the end user accessing the website or using our services. “Us” or “We” or “Our” stands for our business Ugradi.
The term ‘Project’ stands for any work Ugradi undertake or any service provided by us, described on our website based upon the applicable plan.
The term ‘Live Date’ describes the date your website will be published.
The term ‘Hosting’ describes an essential service required for your website to work online.
The term ‘Domain’ describes your websites address, which specifies an available domain name or self-owned domain name, which will be used for the client’s website.
The term ‘Content’ describes both the images and text used on a client’s website.
The terms ‘Contract’, ‘Contract Agreement’ and ‘Terms & Conditions’ is all terms used for this Contract Agreement.
The term ‘SEO’ stands for ‘Search Engine Optimisation’ in full.

Background Check

Ugradi reserve the right to conduct a background check on your personal profile or/and your business (if a limited/partnership/another type of a company). This will usually be conducted by the 192.com service, but we reserve the right to also conduct this search, using other third-party providers. We hold the right to conduct this without notification to the client.
Information from the background check might be saved, so we can compare this information to the ones provided by the client’s registration form.
Management reserve the right to ask further questions, request identification or refuse our services, for any reason we deem necessary. This contract can be terminated for any reason if we deem that is necessary, from the results of the background check.

Service Eligibility

Clients are responsible for making sure they are eligible for our services based upon the requirements below:

Ugradi cannot currently accept those who are currently:

On the insolvency register.
Has a company disqualification.
Not in a responsible state to operate a business or someone who does not have the funds to cover the whole contract agreement for the full amount.
A client or business who has used us previously who has been banned from using our services or has unpaid bills outstanding with us or who did not manage to complete their contract payments in full.
Providing an illegal service/product.
Involvement in fraudulent activity of any kind.

Late Payment Fee’s

Ugradi will charge a £10 late payment administration charge for any late invoices, that exceed 7 days or over. This fee will be applied automatically, and we reserve the right to collect this fee automatically via Direct Debit. If no direct debit is set up, this fee will be added to the invoice for Debit/Credit Card payment.
If any payment exceeds over 30 days, we reserve the right to apply an extra £15 late payment fee, on top of the ‘late payment administration charge’ and reserve the right to take this payment automatically. Management also reserves the right to Suspend your services, with 24 hours’ notice
If a customer has a late invoice exceeding 2 (two) constructive months, your services will be suspended, and further action will be taken using legal methods such as the Small Claims Court or/and Solicitor Firm (but not limited to). We reserve the right to pass on your personal information to these firms, if necessary. In this case, we will charge for the maximum legally possible late payment interest/charges.

Website Suspension

The website can be ‘suspended’ if (but not limited to) there is Late Payment, Refusal of Payment, Cancelled Direct Debit mandate, Inappropriate/Illegal Content on the website, or for any reason management deem necessary. We do not have to notify you if your site has been suspended and can be done any time, down to manager’s discretion.
For any downtime caused by ‘Website Suspension’ or any lost profits and emails, we will not be held responsible for any liability in any way.
Payments will be still collected as usual during the minimum contract term, during any type of ‘website suspension’.

In the case of a Website Suspension, the following will be affected:

Your website will be marked as ‘Suspended’, and you will not be able to access your site, and neither will the public.
You will not be able to receive or send emails and any emails during the suspension that were sent to you and these emails will not be able to be recovered, under any circumstance.
Payments will be still collected as usual during the minimum contract term, during any type of ‘website suspension’.
Ugradi holds full right to keep a website suspended, for any reason we deem necessary.

Deadlines & Estimated Date of Completion

Ugradi will always try and stick to any deadlines or estimated date of completion (ETA’s) we set. In some circumstances in or out of our control, this may not be possible, and the websites contract cannot be cancelled by the client. However, we may offer a free month as a goodwill gesture, on management’s discretion.
We will require all relevant forms filled and payments made, content handed to us (if applicable), to be completed before any deadlines can start.

Payment Terms & Conditions

Once work on your website has commenced, no cancellation or refunds will be given. Please ensure you are fully committed to your website’s idea, before signing up to a plan.
No refund of the first monthly payment will be provided, on a result of a cancellation.
We have the right to charge a £15 fee if a direct debit mandate is cancelled, during a contractable term. If you need to change your bank details, you must not cancel your direct debit and instead request a new mandate to be set up, by emailing hello@ugradi.co.uk
We hold the right to reattempt failed direct debits automatically and put through late invoices as a direct debit, and for any other reason, we deem necessary.
It is a requirement to have a Direct Debit Mandate set up at all times if you have any pay monthly services with Ugradi.
We hold the right to change our payment gateway provider at any time or payment method type, and clients will need to re-setup with the new method.
We only accept Debit/Credit Card or Direct Debit payment. Management reserve the right to change this at any point. Please ensure you can pay using these methods, before signing a contract with us.
If you need to postpone a project, this will need to be approved by Ugradi. management and shall be no longer than 2 weeks. If approved, payments must continue after 2 weeks.
If a customer refuses to pay for a period over 3-months, we have the right to claim for the entire outstanding amount due (within the minimum contract) as 1 payment and suspend the website.

Communication

It is the client’s reasonability to ensure we are notified of any change in your personal information including (but not limited to) address, phone number, name or business type. If you have not received communication from us because you have not told us about your new details, this will be the client’s responsibility and we will not be held responsible.
Email is our primary method of contact within the website development process and for technical support after the website has been developed (if applicable). This is the most cost-efficient way to communicate, which allows us to keep prices as low as possible, for our clients. Our email address is hello@ugradi.co.uk.
It is essential to keep in contact with Ugradi throughout the website development process. If the client doesn’t contact Ugradi for over 14 days, of us trying to contact you, the project could be terminated, and the minimum payments will still be enforceable.
You will be automatically added to our ‘Announcements Newsletter’ list to get important email updates for Ugradi. If you unsubscribe from this, you might not receive important information.
We reserve the right to send postal mail to either your personal or business address.

Copyright, Intellectual Property & Legalities

Ugradi will expect the client to carry out sufficient research before signing up to any of our services. This includes (but not limited to) checking the idea/project/business/website you have will operate legally. You must not use or sign up to any services, if in any way you are operating illegally.
We will not be held responsible for any of the content, images or any other material on the website, that copyright infringements another business/website nor the illegal use of material used on your website. It is the client’s reasonability to ensure the content/images/other material used on the website is legal. Ugradi will not be held responsible in any way.
We hold full right to remove/take-down any material on your website, which we believe is illegal or inappropriate.
Ugradi will not be held responsible for illegal or misuse of images, by the client or other’s distributing, amending or copying the images/graphics to other organisations or individuals.

General Business Terms

We make no guarantees or claims that the contents of our website are legally/lawfully viewed or downloaded outside England & Wales. If you access our website outside these areas, it is done at the user’s own risk and the website visitor is responsible for obeying the relevant laws of the visitor’s jurisdiction. These Terms & Conditions are governed by the law of England & Wales. Any claims regarding the content of our website will lie exclusively with the courts of England. If any of these Terms & Conditions are found to be invalid by the court having competent jurisdiction, in that case the other terms and conditions found to be valid will remain in full force and in effect.
Ugradi will be in no way held responsible for your business or projects operation, profitably or sales, that could be claimed as an effect of the services offered by Ugradi.
Ugradi hold the right to pass on your personal information, to services related to your services. However, we will never sell your personal information to third parties.
We will place a small text link in the footer of your website to state that your website was created by Ugradi and will include a link to our website. This link can be removed on request to hello@ugradi.co.uk
Any passwords you provide or that Ugradi provides to you, should be changed immediately. Customers are responsible for their own security.
Ugradi hold the right to refuse any client our services, for any reason we deem necessary, which we do not have to disclose. We can also refuse services for certain business ideas or business categories; we do not deem as ‘sustainable’ and that provide too much risk for us.

Website Aftercare

Monthly Website Plans come with ‘Ongoing Technical Support’ which ensures that any issues caused by Ugradi or by a website plugin upgrade are fixed.
All website packages will have text and images updated by Ugradi, text and images must be sent by the client and work booked in by Ugradi.
We will only provide ‘Ongoing technical support’ if all your payments are up-to-date or it can be refused until your billing account is up to date.

Website Hosting

Starter | Small | Medium | Large plan websites should not exceed over 10gb in storage. If you exceed this, you will be asked to upgrade to your own server, which will occur an extra fee down to managements discretion. We hold the right to suspend your website immediately without warning, in this case.
It is required that all websites within their minimum contract or on a one-month rolling contract, to be hosted on Ugradi servers.
We cannot provide any type of access to your websites hosting when hosted on Ugradi servers. This includes FTP access unless management decides otherwise.
Ugradi holds the right to remove your website, emails and any other data permanently after 60 days of cancellation, non-payment or suspension.
Our servers are provided by third-party companies, their terms and conditions will automatically be applied to you.
In the rare case of server/email/website or another type of downtime, we will not be held responsible for your loss of earnings, whether caused by a third-party or ourselves.
If you wish to move your websites files and database after the minimum contract ends and all payments have been made. We will need 1 months’ notice and once the files are sent, we will take no responsibility on setting up these files onto a new host. Once the files leave Ugradi, we will no longer be held responsible in any way.

Domain Name

If your domain name is with Ugradi, we cannot provide access to your domain control panel, this also includes DNS and email settings.
Domain names with Ugradi cannot be transferred or accessed within its minimum contract or if there are any outstanding invoices due.
If your direct debit is cancelled or you have outstanding invoices, we can automatically release your domain name back to the market (set to expire the domain name), at the time of its renewal.
Website Plans come with 1 free domain name, which is either an available (.co.uk) or (.com) domain name. Other domain names will occur an additional fee, according to management discretion.
If you wish to have a transfer of your domain name after your contract ends and all minimum payment has been made to us, this will require 1 months’ notice and you will need to provide an IPS tag, of your new provider. After we release the domain name, we will no longer take responsibility for the transfer or management of the domain name.
The domain name will be registered under your details, provided to us on your registration form. However, we will own the domain name in our account, until all payments are made to us and the minimum contract period has ended.

Email

Mailboxes have a maximum storage of 10gb per mailbox if this is exceeded emails will not be sent or stored, without warning. It is the client’s responsibility to keep their mailbox storage limit, within the limits we set.
Additional email storage can be provided for a fee, according to managers discretion on request.
SMTP for emails will go through Amazon SES (Simple Mail Service) you will automatically be bound by their terms & conditions.
If your bounce rate is too high or you’re sending out too many marketing messages (spam) or any other reason that affects your SMTP health score, this can also affect our other clients. In this instance you will be removed from Amazon SES immediately, and your emails will stop working without notice.
After the minimum contract ends and all payments have been made, if you wish to close your mailbox and have the emails transferred, this can only be done within the restrictions of our website hosting. Once we start the process of closing your mailbox, we take no responsibility in setting up or transferring your emails to a new provider.
While we do everything, we can to ensure customer security, we can’t be held responsible for any actions, spam, downtime, lost emails or vulnerability’s you could be exposed too or any other reason.
Emails can be used through the Ugradi Webmail client online or can be connected to third-party software such as Outlook or Windows Mail. Connecting to third-party software such as Outlook is the client’s responsibility. If you require assistance connecting to third-party software from Ugradi, this will occur an additional fee.
Mailboxes are subject to the restrictions of our server and the Round Cube open-source software.
If you do not wish to use our Ugradi Webmail system, we can additionally set up email forwarders, which can forward the emails onto a Gmail address or other online email provider. However, in this instance you will not be able to send from your professional email address and only receive from the email address.
Emails are connected using the IMAP & SMTP formats to third-party software. POP3 and Exchange are currently unavailable.
The security of the email accounts is down to the client. Please ensure you set a strong password with special characters, lowercase and uppercase letters, numbers and immediately change any stock passwords we email to you.

Marketing & Search Engine Optimisation

If a plan comes with the feature ‘Initial SEO’ this is a process which includes optimising your websites meta-tags and submitting your listing for a Google My Business listing. If you need ongoing SEO, you will need another service like one of our Ongoing SEO Monthly Plans (please contact us on hello@ugradi.co.uk to find out more). Initial SEO does not guarantee certain positions or results and is a process in which ‘aims’ to get a business started out on Google.
We cannot be held responsible in any way for your ranking on any search engine, in the result of our services. No refunds or compensation will be provided in any cases.

E-Commerce Sites

E-Commerce sites are powered by WooCommerce on the WordPress CMS. Functionality is restricted to this platform.
Ugradi does not provide a payment gateway, you will need to choose a gateway such as Stripe, PayPal or another WooCommerce supported payment gateway.
If you wish to import stock (products) onto your website, we must know this in advance of the client signing this contract, as this may or may not occur an extra fee. We cannot be held responsible or assist in importing products through third-party wholesalers.

Website Design/Development

We understand getting your design right for your website is essential. We don’t currently have any maximum limit number, but we do have a sensible fair usage policy down to managements discretion.
If you decide to change your business name at any time during or after the process and need your new branding uploaded and a new domain name setup, this will occur an extra fee of £50.00 to be carried out. The domain name will occur an extra charge, which is down to the extension type and management’s discretion. If your business model changes at any time before or after the process, depending on management’s discretion and if accepted will occur additional charges depending on the amount of work that needs to be carried out. We are under no obligation to accept these changes and management can refuse to carry out that work.
We always try and meet the client’s design specifications (within reason), in some cases this is not always possible, and we make no guarantees on any of your design specifications and an alternative may need to be found in some cases. Design, layout and functionality changes are all subject to the restrictions of the WordPress & WooCommerce (for e-commerce sites) platforms.

Availability & Support

Opening hours are between 9:00 am – 5:00 pm Monday-Friday on business working weekdays. We are closed on bank holidays.
While avoided as much as possible, we reserve the right to close Ugradi on days with staff shortages, upgrades, weather conditions, seasonal holidays, events or for any other reason we deem necessary at short or no notice.
We reserve the right to change our opening hours, at any time.
We will send across instructions on how to setup Ugradi Webmail on third-party software such as IOS Mail, Android Mail & Outlook. We cannot offer email or phone support when setting up emails on third-party software unless we state otherwise to you.
We will aim to fix any reported issues within a reasonable timeframe, which are not caused by the customers doing, within business hours.
In addition, Ugradi will not tolerate any form of swearing, anger, harassment from customers or third-parties against its employee’s Ugradi reserves the right to cancel a contract without refund and with full payment due as 1 whole payment, in the event of inappropriate or unreasonable behaviour and conduct. If any threatening behaviour is directed to any of our employee’s, communication will then be by postal mail only.